As he learns through interaction, you can expect to see him appearing in more places, being even more helpful. Extensia Ltd. provides essential support services, to Policy Makers, Regulators, Service Providers, Major End Users , and Solution Providers across the African Telecom and ICT Ecosystem. Bude vám pomáhat najít odpověď na to, co vás zrovna pálí. These include measures that has seen frontline agents now working from home and practicing social distancing as well as stepping up its reliance on TOBi – Vodacom’s chatbot – which has quickly become an essential self-service agent in Vodacom’s team. Aktuálně vám pomůže také s dohledáním PIN a PUK kódů.A nově pro vás zjistí i informace k vašemu poslednímu Vyúčtování. Tobi Chat - Vodacom (3 days ago) … Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. He has been created using the latest Artificial Intelligence (AI) technology and has been designed to give you a conversational experience that helps you directly solve issues wherever you are. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Media relations. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. This will help to increase the functionality of TOBi over time to the point where he’ll be able to help customers purchase devices and work seamlessly alongside a human advisor within the messaging platform. As the Coronavirus continues to spread across South Africa, we have put together the best sites where you can get the correct information: Your next pageturner is just a click away. R50-million savings TOBi is super-efficient and striv Postal address. TOBi is delivering: 1. conversion rate +100% compared to website 2. transaction time -50% compared to website (with abandonment rates markedly lower) 3. usability score >90/100 (highest of anything we’ve got) 4. touchpoint NPS >65 (getting close to contact centre levels). Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. June 30, 2020 by myles 1 With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. To access TOBi on the My Vodacom App, select the “Chat to TOBi” option in the app. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. Talk to TOBi your smart assistant from Vodacom. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. RICA’s status in South Africa. Enter TOBi the chatbot, Vodacom’s newest self-service team member. A chatbot is a conversational computer programme that automates certain tasks through text or voice commands, typically by chatting with a user through a conversational interface. Tobibots.com Go URL . TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. It came to my attention that after deciding to use my points for Airtime on Vodacom Network , my Airtime was never send to me instead received the SMS saying my points have been exchanged successfully. no credit card required.myshopify.com. Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. Private Bag X9904, Sandton 2146, South Africa. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Vodacom Corporate Park. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. The latest Smarter Everything for Africa! Required fields are marked *. 082 Vodacom Boulevard Midrand 1685, South Africa. Now customers simply need to take a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then record a video with a unique PIN as proof that they are the correct person. Satellite Internet will take on Fibre and LTE in South Africa. All you have to do is log in to the app, tap ‘More’ and then tap ‘Chat to Vodacom’ under Help and Support in the menu. Save my name, email, and website in this browser for the next time I comment. The most innovative and convenient way to Self-RICA, especially with social distancing as the new norm, is through Tobi, Vodacom’s chatbot and trusted self-service team member.Offering immediate, relevant support to resolve a variety of customer queries, TOBi can be accessed via the MyVodacom App and allows existing Vodacom customers to Self-RICA prepaid SIMs from the comfort of their own homes. The 'Click to chat' service is currently unavailable. I'm TOBi Vodacom's virtual assistant. We provide support in the areas of Industry development, Business development , Leadership development, Trade facilitation, News and Information Services , Consultancy Services and Bespoke Event Services. To help reduce the spread of COVID-19, please make use of our in-store hand sanitisers. Traditionally, customers looking for help and advice are restricted to either connecting with an agent or using a self-service option to resolve a query, giving them little choice in the way they interact with a company. Powered by AI, a chatbot is able to understand complex requests, personalise responses and improve interactions over time. Connecting with TOBi is simple, and can be done using the My Vodacom App. Tobi.vodafone.com IP Server: 62.182.240.166, HostName: vodafone-amelia-prod-v3.ipsoft.com, DNS Server: Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. For more information, visit the COVID-19 Corona Virus South African Resource Portal. TOBi is helping Prepaid customers to # StayConnected by checking balances, getting an airtime advance, buying data and so much more. Data collected is processed abroad but done so securely. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. During the Self-RICA process, TOBi will assist with capturing and validating personal information against external trusted sources including the Department of Home Affairs, biometrics and AI – creating ultimate convenience for the customer. Telephone +27 11 653 5000. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. Byron Kennedy. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Enter TOBi the chatbot, Vodacom’s newest self-service team member. TOBI's ultimate goal is to make customer interaction simpler and hassle-free. The more he interacts with customers, the more he learns and grows. Tobi.com Go URL . They can then rejoin the chat at a more appropriate time. Corporate office. With all the latest news, corporate blogs, visual resources, links to our main digital channels and more, it’s never been easier to discover stories about Vodafone UK. only pay when you send sms & email campaigns. The team of agents will help with any offers, discuss special calling plans, SMS or Internet Data information, or if you need help joining Vodafone or you’re planning to buy Vodafone broadband. Chat with us. Log in - Tobi (8 days ago) Get full access to tobi’s facebook messenger bot for free when you sign up. Africa Telecom and ICT News 21st December 2020, Africa Telecom and ICT News 18th December 2020, Africa Telecom and ICT News 17th December 2020, How to RICA a Sim Card Using Vodacom’s ChatBot TOBi, Anie Akpe: Breaking Barriers for African Women in Technology and Business. ( Vodacom ) chat bot of which chatbot TOBi je novým členem naší Vodafone rodiny COVID-19, please your. 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